Frequently Asked Questions
Everything you need to know about your new electric ride.
What is the typical shipping time for a new scooter?
Orders are processed within 1-2 business days. Shipping typically takes 3-7 business days via FedEx or UPS, depending on your location within the continental United States.
Do the scooters come with a warranty?
Yes, all our electric scooters include a 12-month limited warranty that covers the motor, battery, and controller against manufacturing defects.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for scooters in new, unused condition with all original packaging. Please note that a restocking fee may apply for opened items.
Are the scooters water-resistant?
Most of our models have an IP54 rating, meaning they are resistant to light splashes and dust. However, we do not recommend riding in heavy rain or through deep puddles.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment plans at checkout for eligible customers.
Where can I get my scooter serviced if I have a flat tire?
We provide detailed video tutorials for basic maintenance on our website. For more complex repairs, we can refer you to a network of certified electric vehicle repair shops across the US.